Retail service teams face increasingly complex issues spanning products, orders, payments, returns, and loyalty programs—all while customers expect faster resolution times. Traditional reactive approaches force customers to initiate contact, navigate complex service menus, and often speak with multiple representatives before finding resolution. This reactivity creates unnecessary customer effort, extends resolution times, increases service costs, and misses opportunities to address issues proactively before they impact customer satisfaction.

Rosetree's Intelligent Retail Issue Resolution transforms reactive service into proactive excellence through Salesforce Service Cloud enhanced with Einstein AI capabilities. The solution identifies potential issues by analyzing patterns in order data, delivery status, and customer behavior, then automatically triggers resolution workflows before customers even need to reach out. For issues requiring human intervention, AI-powered routing and next-best-action recommendations equip associates with the exact information needed to resolve complex problems in a single interaction. Retailers implementing this solution experience a reduction in inbound service contacts, faster resolution times, and a decrease in service operation costs. Most importantly, customers report significantly higher satisfaction scores as their problems are either prevented entirely or resolved with minimal effort—creating a clear competitive advantage in customer experience.