AI Agent
Service

Field Support Assistant

Empowering retail associates to resolve equipment issues on-site

Enhances on-site troubleshooting. This agent assists retail associates in diagnosing and resolving equipment issues directly in the field, minimizing downtime.

Provides step-by-step guidance. The agent offers clear instructions and troubleshooting steps, ensuring associates can quickly address problems without needing to escalate.

Improves operational efficiency. By enabling immediate resolutions, the agent helps maintain smooth operations and customer satisfaction.

Instant access to troubleshooting resources - equips associates with the information they need to fix issues on the spot.

Integration with back end systems - allows for real-time updates on equipment status and availability.

User-friendly interface - designed for ease of use, even for those with limited technical knowledge.

24/7 support - ensures that help is available whenever associates encounter issues.

Feedback mechanism - collects insights from users to continuously improve the support provided.

What is AI doing?

Instant access to troubleshooting resources - equips associates with the information they need to fix issues on the spot.

Integration with back end systems - allows for real-time updates on equipment status and availability.

User-friendly interface - designed for ease of use, even for those with limited technical knowledge.

24/7 support - ensures that help is available whenever associates encounter issues.

Feedback mechanism - collects insights from users to continuously improve the support provided.

About Agentforce

Agentforce agents are autonomous AI applications that go beyond chatbots to autonomously take action, resolve complex issues, and drive business outcomes. These intelligent agents connect to your trusted business data to deliver high-value results across sales, service, marketing, and more.

Partner with Rosetree Solutions for Your Agentforce Journey: Whether you're starting your agentic journey or scaling it, Rosetree Solutions combines deep Salesforce expertise with strategic vision to maximize your Agentforce ROI.

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