AI Agent

Service

Seasonal Support Agent

Support customers during peak demand with Al

Eliminate wait times during seasonal peaks by instantly handling routine inquiries while working alongside your team.

This approach maintains 24/7 service quality, intelligently escalating complex needs to human specialists.

Your support personnel can focus on interactions requiring human empathy, delivering exceptional service without the recruitment, onboarding, and management challenges of traditional seasonal staffing.

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Agentforce

Hello! I'm here to help with any questions about your orders. How can I assist you today?

Will my order be here in time for the holidays? It's a gift for my son. I don't see it's shipped.

I understand you're concerned about your holiday gift arriving on time. Could you please provide your order number so I can check the status for you?

Order #BK-28753

Thank you. Let me look up that order for you:

Order #BK-28753

CUSTOMER

Michael Johnson

ADDRESS

123 Maple St, Anytown, 12345

ITEM

Boys Cobra 20" Bike (Red)

COST

$225.00

ZIP CODE

12345

The Boys Cobra 20" Bike- Red is out of stock at our warehouse, so the order has been delayed. Let me check stock for a nearby location. Can you confirm 12345 is your ZIP code?

Ugh. Yes.

Our Anytown location has 6 of this bike available. Would you like to change this to be picked up in store?

Oh wow, yes please

Great! Your order #BK-28753 will be ready for pickup at our Anytown store by 6PM this evening. I've updated your order status and you'll receive a confirmation email shortly.

Describe your task or ask a question…

Empathetic voice & Conversational data capture

Understands data entry (order vs phone number)

Understands common order issues and can proactively troubleshoot

Solve the issue with integrated systems and agentic actions

Agentforce

Hello! I'm here to help with any questions about your orders. How can I assist you today?

Will my order be here in time for the holidays? It's a gift for my son. I don't see it's shipped.

I understand you're concerned about your holiday gift arriving on time. Could you please provide your order number so I can check the status for you?

Order #BK-28753

Thank you. Let me look up that order for you:

Order #BK-28753

CUSTOMER

Michael Johnson

ADDRESS

123 Maple St, Anytown, 12345

ITEM

Boys Cobra 20" Bike (Red)

COST

$225.00

ZIP CODE

12345

The Boys Cobra 20" Bike- Red is out of stock at our warehouse, so the order has been delayed. Let me check stock for a nearby location. Can you confirm 12345 is your ZIP code?

Ugh. Yes.

Our Anytown location has 6 of this bike available. Would you like to change this to be picked up in store?

Oh wow, yes please

Great! Your order #BK-28753 will be ready for pickup at our Anytown store by 6PM this evening. I've updated your order status and you'll receive a confirmation email shortly.

Describe your task or ask a question…

What is AI doing?

Empathetic voice & Conversational data capture

Understands data entry (order vs phone number)

Understands common order issues and can proactively troubleshoot

Solve the issue with integrated systems and agentic actions

About Agentforce

Agentforce agents are autonomous AI applications that go beyond chatbots to autonomously take action, resolve complex issues, and drive business outcomes. These intelligent agents connect to your trusted business data to deliver high-value results across sales, service, marketing, and more.

Partner with Rosetree Solutions for Your Agentforce Journey: Whether you're starting your agentic journey or scaling it, Rosetree Solutions combines deep Salesforce expertise with strategic vision to maximize your Agentforce ROI.

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