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Retail
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Service

Seasonal Support Agent

Support customers during peak demand with AI

Availability / turnaround

Peak volume, absorbed

Handles routine inquiries at volume through the seasonal peak, so wait times do not climb with the queue.

Routing / escalation

Escalates what needs a person

Passes the complex and the sensitive to your specialists, with the conversation so far attached.

People / customers

No seasonal hiring cycle

Capacity that scales for the season without the recruiting, onboarding and management that temporary staffing carries.

Agentforce
Hello! I'm here to help with any questions about your orders. How can I assist you today?
Will my order be here in time for the holidays? It's a gift for my son. I don't see it's shipped.
I understand you're concerned about your holiday gift arriving on time. Could you please provide your order number so I can check the status for you?
Order #BK-28753
Thank you. Let me look up that order for you:
Order #BK-28753
CUSTOMER
Michael Johnson
ADDRESS
123 Maple St, Anytown, 12345
ITEM
Boys Cobra 20" Bike (Red)
COST
$225.00
ZIP CODE
12345
The Boys Cobra 20" Bike- Red is out of stock at our warehouse, so the order has been delayed. Let me check stock for a nearby location. Can you confirm 12345 is your ZIP code?
Ugh. Yes.
Our Anytown location has 6 of this bike available. Would you like to change this to be picked up in store?
Oh wow, yes please
Great! Your order #BK-28753 will be ready for pickup at our Anytown store by 6PM this evening. I've updated your order status and you'll receive a confirmation email shortly.
Describe your task or ask a question…
What is AI doing?

Empathetic voice & Conversational data capture

Understands data entry (order vs phone number)

Understands common order issues and can proactively troubleshoot

Solve the issue with integrated systems and agentic actions

About AI Agents

An AI agent is given a job and finishes it. It works from your business data, decides what to do next, and carries the task through - resolving a case, qualifying a lead, onboarding a supplier - with people reviewing the exceptions rather than every step. Some of that work faces your customers. Plenty of it runs inside the business, alongside employees, field teams, franchisees and suppliers.

Where Rosetree comes in: we build agents where you run your business, starting with one job that is well understood and measurable, then widening scope as the results hold up. Agents built that way are running in production at places like OpenTable, Batteries Plus, and BambooHR.

Learn More