High

Tech

Solutions

for

Hospitality

Cloud-native solutions for the hospitality industry with solutions including advanced booking and Service Excellence.

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Service Excellence

Service Excellence in Hospitality transforms guest service from reactive problem-solving to proactive experience enhancement across the entire guest journey. By connecting service operations with reservation data, guest profiles, and on-property systems, we enable hospitality organizations to deliver consistent, personalized service across all touchpoints.

This hospitality-focused approach creates measurable outcomes including increased guest satisfaction, improved service efficiency, enhanced recovery effectiveness, and stronger brand loyalty—ultimately driving revenue through repeat visits and positive recommendations in a highly competitive market where exceptional service remains the ultimate differentiator.

Featured Concepts

Unified Guest Service Resolution

Proactive Guest Experience Management

GTM Excellence

GTM Excellence for Hospitality transforms how hotels, resorts, and entertainment venues connect with guests and drive revenue across multiple channels and touchpoints. By integrating advanced booking systems, personalized marketing capabilities, and comprehensive guest profiles, hospitality organizations can move beyond transactional relationships to create memorable experiences that drive loyalty and lifetime value.

This industry-focused approach delivers measurable outcomes, including increased direct bookings, optimized asset utilization, enhanced upsell opportunities, and a cohesive guest journey that builds lasting connections with your brand.

Featured Concepts

Event & Catering Sales Excellence

Guest 360 Engagement

Agentforce Agents

Rosetree Solutions has developed a large collection of Agentforce use cases for hospitality, showcasing our pioneering thought leadership in guest experience enhancement, property operations, revenue optimization, and service delivery excellence.

Our comprehensive library demonstrates proven implementation patterns that solve real hospitality challenges, giving you access to our team's deep industry knowledge and product expertise when designing high-value agent solutions for guest personalization, booking optimization, on-property service delivery, and integrated experiences that seamlessly connect every touchpoint in the guest journey.

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Hospitality Solutions

From initial quote to planning the next great experience, our solutions help teams maximize event revenue, enhance guest satisfaction, and deliver exceptional service at every interaction.

Proactive Guest Experience Management

Transform reactive service into proactive experience enhancement by identifying and addressing potential service issues before they impact the guest journey.

Unified Guest Service Resolution

Deliver seamless service experiences across all guest touchpoints by connecting digital channels, contact centers, and on-property teams through a unified service platform.

AI: Service Agent

Not just a customer chatbot, your digital agent is ready to take action! Digital agents can handle routine interactions, schedule appointments, compare products, and so much more - with the ability to pass off to a human when it makes sense.

AI: Propensity to Buy

Use customer account data like quote history, conversation insights, and more. Compare to similar buyers and provide a script to sales or run automated marketing based on the results.

Guest 360

Forge deeper relationships with your guests, enabling personalized interactions across all touchpoints and channels from online, mobile, and on-property.

Event/Catering Sales

Transform complex group booking processes into streamlined, revenue-optimizing experiences for both sales teams and event planners.

B2B Marketing

Implement targeted B2B Account-Based Marketing (ABM) strategies to engage and convert key accounts using data-driven insights and personalized campaigns.

Quoting & Pricing

Streamline and automate the Configure, Price, Quote (CPQ) process to ensure precise, competitive pricing, appropriate guardrails, approvals, and reduce time-to-quote.

Sales Excellence

Optimize sales performance through enhanced processes, AI integration, and a comprehensive Account 360 view, while improving forecasting accuracy with advanced analytics.

Service Agent Productivity

Boosts agent efficiency and effectiveness through automation, AI integration, and optimized user experiences, leading to quicker issue resolution and improved customer satisfaction.

Customer Experience

Enhances customer satisfaction through self-service options, omni-channel support, and AI-driven automation for faster, more efficient service.

CLOUDS

Platform Success

Experience the full potential of the Salesforce platform with Rosetree Solutions' comprehensive implementation services.

Sales Cloud
Service Cloud
Data Cloud

Marketing Cloud
Experience Cloud
Revenue Cloud / CPQ

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SERVICES

Taking Action

Explore our comprehensive suite of services tailored to address your unique business challenges and drive growth.

Integrations
Strategy
Roadmapping

Custom Solutions
Managed Services
Administration

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Hospitality Case Studies

See how Rosetree Solutions helps our customers with digital solutions tailored to their unique challenges.

Data Cloud

Family Fun Center

A cross-cloud solution for more meaningful CX, increased spend, and cross-brand synergy.

Marketing

NBA Team

Leveraging advanced marketing automation to boost ticket sales and enhance fan experience

Driving success. Making an impact.

At Rosetree Solutions, we've achieved impressive results for our clients while making an impact ourselves. We're committed to our craft and ensuring we stay at the leading edge for our customers.

Summit

Top-tier Salesforce implementation partner

11x

Average # of certifications held by a Rosetree consultant

50%

Rosetree consultants with a Salesforce Architect certification