Global Footwear Brand
A multi-agent shopping and support experience across two brands
This global footwear company replaced a legacy chatbot with context-aware agents for product discovery, order tracking, and live-agent handoff across 14+ regions.
This global footwear company replaced a legacy chatbot with context-aware agents for product discovery, order tracking, and live-agent handoff across 14+ regions.
This footwear company ran a legacy chatbot across two global brands, with limited self-service and no intelligent product discovery, while moving to headless commerce. We built a shopper agent for guided discovery with neural search and a support agent for order tracking, returns and escalation, both grounded in the knowledge base. One agent architecture now serves both brands across 14+ regions without adding to live-agent load.
The company ran a legacy chatbot across two global brands, with limited self-service and no intelligent product discovery. High inbound volume, a fragmented bot-to-agent handoff, and a shift to headless commerce meant any new build had to work across storefronts, languages, and 14+ regions - without adding to live-agent load.
We built a multi-agent experience: a shopper agent for guided product discovery with neural search, and a support agent for order tracking, returns, and escalation. The work spanned order-status and return integration with the order-management system, the escalation flow, headless front-end deployment, and knowledge-base grounding for accurate answers.
See examples of how our work contributes to our customers' success.
