RTS Spotlight

Bryan Smith

Principal Consultant
McKinney, TX

Bryan is a 20x Salesforce Certified Consultant and Salesforce Application Architect with a background in engineering and over eight years in the Salesforce ecosystem. He has helped organizations implement and optimize solutions across Sales Cloud, Service Cloud, Experience Cloud, Field Service, and Agentforce.

Your Work

How did you get started with Salesforce?

Crazily enough, I had never even heard of Salesforce when I got my start. A close friend's family-owned business took a chance and hired me to implement it despite having no prior experience, simply trusting that I'd figure it out as I learned on the fly. That once-in-a-lifetime opportunity and leap of faith changed the course of my career and sparked a passion I still have today.

What’s your favorite thing about building solutions with Salesforce?

I love that every project feels like a new puzzle to solve. Salesforce gives you so many different ways to approach a problem, and I enjoy finding the solution that best fits the unique goals and challenges of each project.

What energizes you at work?

There's nothing better than seeing a solution come to life and knowing that all the problem-solving behind the scenes turned into something that genuinely helps someone.

Name a work achievement you are proud of.

While I'm proud of the work I've done for our clients, I'm even more grateful to be part of such an incredible team. Getting to collaborate with smart, humble people every day and celebrate our wins together has been one of the best parts of the job.

MacBook Proby Olena Bohovyk
Sunset in Altai mountainsby Aleksandra Sapozhnikova

Your Mindset

Who or what inspires you?

Definitely my wife and kids. They keep me grounded, make me laugh, and remind me what's really important. They inspire me every day to keep growing, work hard, and be the best husband, dad, and person I can be.

What’s one thing you recently learned or are learning now?

I've been having a lot of fun learning about AI lately. It feels like we're watching one of those world-changing technology shifts happen in real time, and it's exciting to imagine where it's headed.

What three words would your friends use to describe you?

Thoughtful, dependable, and curious.

Just For Fun

What's something you love about where you live?

Probably our historic downtown. It's one of those places that's just fun to walk around, with lots of local shops, great places to eat, and a small-town charm that’s hard to beat.

What could we find you doing outside of work?

I love spending time with my family, and one of our favorite things to do together is travel. Whether it's a weekend road trip or an international adventure, I love exploring new places and making memories along the way.

What trend do you hope makes a comeback?

A slower pace of life. I miss when it felt easier to slow down, be present, and enjoy the little things without every spare moment being filled by a screen, notification, or distraction.

What’s your go-to karaoke song?

As an old soul who loves Christmas but lives in Texas, I’ll go with “White Christmas” by Bing Crosby - because one can always dream :-)

a long fenced off walkwayby Josh Hild

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