Josh Gilbert

How did you get started with Salesforce?

A friend introduced me to trailhead and I took it from there, studying the platform and skilling up on weekends and evenings.

‍

What’s your favorite thing about building solutions with Salesforce?

The sheer flexibility. The answer to "can we do this with Salesforce?" is almost never "No".

‍

What energizes you at work?

Good teams. I love working with people who share my passion for helping customers while being supportive, kind, and funny at the same time.

‍

Name a work achievement you are proud of.

I am proud of taking on new challenges in the voice space. Building Agentforce Voice and implementing voice solutions that are new to me.

Who or what inspires you?

The big picture. I am part of a team, that team is part of a culture, and that culture has a hand in shaping the world we live in. Doing my very best can have an impact all the way up the chain and contribute to a beautiful world.

‍

What’s one thing you recently learned or are learning now?

Change is good! It can be scary, and there are always unknowns, but if I am fully comfortable, I'm likely not growing.

‍

What three words would your friends use to describe you?

Bright. Calm. Grounded.

What's something you love about where you live?

BILLS MAFIA

‍

What could we find you doing outside of work?

If the ground isn't covered in snow, you can find me on the pickleball court.

‍

What trend do you hope makes a comeback?

Not necessarily a trend, but normalizing dumb phones needs a comeback.

‍

What’s your go-to karaoke song?

All Star by Smash Mouth