Pilar Gallo

How did you get started with Salesforce?

I got started with Salesforce while working in a business operations role, where I was introduced to the platform to help optimize internal processes. What began as a simple task quickly sparked a deeper interest, and I soon found myself pursuing certifications and transitioning into a full-time Salesforce Consultant role.

What’s your favorite thing about building solutions with Salesforce?

What I love most about building solutions with Salesforce is how much can be accomplished using 'clicks, not code.' The platform empowers consultants like me to deliver powerful, scalable solutions without heavy development, making it faster to prototype, adapt, and drive real impact for users.

What energizes you at work?

I’m energized by solving complex problems and seeing the direct impact of my work on users’ day-to-day experience. Collaborating with teams, turning challenges into streamlined solutions, and constantly learning new Salesforce features keeps me motivated and engaged.

Name a work achievement you are proud of.

One work achievement I’m proud of is leading the implementation of Salesforce CPQ for a client in the electronic space. I restructured their product catalog, streamlined the quote-to-cash process, and built analytics dashboards that gave leadership real-time insights into sales performance and renewals.

Who or what inspires you?

I’m inspired by people who use technology to solve real-world problems, and Bill Gates is a prime example. His ability to combine innovation with a long-term vision for global impact motivates me to approach my work with both purpose and curiosity.

What’s one thing you recently learned or are learning now?

Lately, I’ve been diving deeper into Salesforce AI capabilities—exploring how predictive insights and automation can enhance decision-making and user experience across different clouds. It’s exciting to see how quickly the platform is evolving.

What three words would your friends use to describe you?

Curious, reliable, and driven.

What's something you love about where you live?

I love the vibrant energy and strong sense of community where I live. There’s a perfect mix of culture, good food, and nature that makes it easy to recharge after work.

What could we find you doing outside of work?

Outside of work, you’ll likely find me spending time with my dog, exploring new coffee spots, or reading novels. I also enjoy weekend getaways to disconnect and recharge.

What trend do you hope makes a comeback?

I hope handwritten letters make a comeback—there’s something really meaningful about taking the time to write and receive something personal in a digital world.

What’s your go-to karaoke song?

Don't Stop Believing