National Lease-to-Own Retailer
An AI sales agent that personalizes outreach across 2,000+ stores
This national lease-to-own retailer gave every store 24/7 personalized shopper engagement, driven by each customer's web behavior and purchase history.
This national lease-to-own retailer gave every store 24/7 personalized shopper engagement, driven by each customer's web behavior and purchase history.
Shopper inquiries at this lease-to-own retailer needed product and account expertise that store staff alone couldn't scale to, and generic batch texts couldn't personalize to the individual. We deployed a conversational AI sales agent that reads each shopper's web behavior and purchase history, answers product and account questions, and routes to a store associate when a human is needed. All 2,000+ locations now offer the same 24/7 engagement with no added headcount.
High-volume shopper inquiries needed real product and account expertise that human staff alone couldn't scale to. Customers routinely started online but needed store-level help to finish, and generic batch texts couldn't personalize to the individual. There was no way to give 2,000+ locations a consistent, around-the-clock digital experience.
We deployed a conversational AI sales agent that reads each shopper's web behavior and purchase history, then sends personalized, behavior-triggered text follow-ups. It answers product questions - pricing, specs, availability - and account questions on its own, and routes to the right store associate the moment a human is needed.
See examples of how our work contributes to our customers' success.
