Associate Experience Hub
Create an engaged, informed, and productive workforce by connecting associates with the information, tools, and support they need to deliver exceptional customer experiences.
Field Team Enablement
Empower field leaders with mobile-first tools that streamline store visits, standardize execution, and accelerate communication between headquarters and stores.
Store Intelligence & Analytics
Transform store performance data into actionable insights that drive strategic decisions from individual locations to your entire retail network.
Personalized Customer Recovery
Transform service disappointments into loyalty opportunities by enabling highly personalized recovery experiences tailored to each customer's value, history, and preferences.
Intelligent Retail Issue Resolution
Transform reactive customer service into proactive issue prevention through AI-powered detection and resolution of common retail problems before they impact the customer experience.
Omnichannel Service Integration
Unify customer service interactions across physical stores, e-commerce, mobile apps, and social media to deliver a consistent, personalized experience regardless of channel.
AI: Service Agent
Not just a customer chatbot, your digital agent is ready to take action! Digital agents can handle routine interactions, schedule appointments, compare products, and so much more - with the ability to pass off to a human when it makes sense.
AI: Associate Assistant
GenAI answers questions about product comparisons, uses, and more. Turn every employee into a product expert. Gain continuous insight into what products and features customers care about.
AI: Pre-Visit Summary
Prior to a store visit, GenAI delivers a detailed report on all of the location’s relevant metrics. No building and running reports. Just an accurate, bulleted list of insights worthy of follow-up.
AI: Weather-Based Marketing
When the weather changes, so do consumer habits. Use weather and local climate data to send automated offers to your customers. Increase foot traffic on hot days or highlight a relevant product before a storm.
Service Agent Productivity
Boosts agent efficiency and effectiveness through automation, AI integration, and optimized user experiences, leading to quicker issue resolution and improved customer satisfaction.
Customer Experience
Enhances customer satisfaction through self-service options, omni-channel support, and AI-driven automation for faster, more efficient service.
Customer 360
Provides a comprehensive view of the customer by integrating data from all systems, enabling personalized interactions and better decision-making.
Retail Real Estate
Transform retail site selection and development from art to science with data-driven location intelligence and streamlined project management from concept to grand opening.
Employee Experience
Foster a positive and productive work environment through seamless communication tools, corporate-to-employee messaging, and centralized employee support systems.
Store Operations
Ensure seamless communication and operations across all levels of retail management, including effective store-to-corporate communication and robust facilities management.
